Emergency Assistance
Your Safety Is Our Priority
Are You Experiencing an Emergency?
If you are in immediate danger, lost, injured, or in need of an emergency evacuation, prioritize your safety and contact local emergency services first whenever they are available.
Once the emergency has been reported, contact the SAR24 Assistance and Coordination Center. Our team will assess the situation and coordinate the resources needed for search, rescue, assistance, and evacuation, depending on the circumstances of the case.
What Information Should You Provide?
To assess the situation and coordinate a search, rescue, or evacuation response, provide as much of the available information as possible.
Don't Have All the Information?
Contact SAR24 anyway. A lack of information should never delay
reporting an emergency.
How Can We Help You?
Search and Rescue
Locating missing, injured, stranded, or lost individuals.
Technical Rescue
Operations in mountainous and high-altitude terrain, glaciers, snow, cliffs, couloirs, and technical terrain.
Evacuation
Coordination of ground or air evacuations, subject to availability and operational conditions.
Drones and Reconnaissance
Drone and thermal imaging support for reconnaissance, search operations, and terrain assessment.
Medical Assistance
Guidance, field first aid, medical coordination, and assistance with transportation when appropriate.
Communications
Integration of GPS devices, radios, satellite devices, and other communication systems available in remote areas.
Prepare Before Setting Out on Your Adventure
Proper preparation can reduce the time needed to respond to an emergency.
Frequently Asked Questions
Quickly find out what to do before and during an emergency in the mountains, on a trek, or during an expedition.
What Should I Do in a Mountain Emergency?
- Find a safe location. Avoid exposing yourself to additional hazards and, if possible, remain in a sheltered location.
- Contact SAR24. Briefly explain what happened.
- Send your location. Share your GPS coordinates, WhatsApp location, GPS route track, or last known location.
- Provide information about the affected person. Give their name, physical condition, injuries, and symptoms.
- Stay in communication. Conserve battery power and remain reachable.
What Should I Do If Someone Goes Missing?
Contact SAR24 as soon as possible. You do not need to wait 24 hours to report a possible emergency involving a missing person.
If available, provide the following information:
- Full name and recent photograph.
- Nationality and identification document.
- Planned itinerary.
- Date and time of the last contact.
- Last known location.
- GPS tracks or coordinates.
- Planned campsites, mountain passes, or summits.
- Clothing and equipment the person was carrying.
- Contact details for family members or companions.
How Can I Contact SAR24 During an Emergency?
The coordination service is available 24 hours a day, 7 days a week.
You can contact us by phone, WhatsApp, email, or through our official emergency channels.
In areas without mobile coverage, satellite communication, radio, or another emergency communication system is recommended.
Does SAR24 Carry Out High-Altitude Mountain Rescues?
Yes. Operations cover trekking, mountaineering, glaciers, snow, cliffs, ravines, high-altitude mountain passes, and other remote or difficult-to-access terrain.
The strategy and resources used will depend on altitude, location, weather conditions, terrain characteristics, and the risk level of each mission.
Can SAR24 Conduct Drone-Assisted Searches?
Yes. Drones can support aerial reconnaissance, searches for missing persons, thermal imaging, terrain assessment, and geolocation.
Their use will depend on weather conditions, altitude, visibility, wind, flight restrictions, and the specific requirements of the operation.
Can SAR24 Coordinate a Helicopter Evacuation?
Yes. When required by the emergency, a possible air evacuation can be arranged and coordinated, subject to aircraft availability, weather conditions, altitude, authorizations, safety requirements, and operational feasibility.
If an air evacuation is not possible, alternative ground rescue and evacuation options will be assessed.
What Should I Do If I Need Urgent Medical Assistance?
If a hospital, clinic, or local medical service is immediately accessible, seek medical attention without delay.
If the person is in a remote or difficult-to-access area, contact SAR24 and provide their location, symptoms, medical condition, and available communication methods.
What If I Have Travel Insurance or Rescue Coverage?
Inform SAR24 during your initial contact and provide the following information, when available:
- Insurance company name.
- Policy or membership number.
- 24/7 emergency assistance phone number.
- Case number.
- Known coverage limits or conditions.
What Documents Should I Keep After an Operation?
Keep all documents related to the emergency:
- Search, rescue, or evacuation reports.
- Medical reports.
- Invoices and proof of payment.
- Transportation and logistics receipts.
- Police reports, where applicable.
- Photographs and records of the operation.
- Communications and the insurance company's case number.
What Should I Prepare Before Traveling to a Remote Area?
- Share your itinerary with family members or trusted contacts.
- Carry a GPS device and, whenever possible, satellite communication equipment.
- Save SAR24 emergency contact details.
- Carry personal identification and insurance information.
- Verify that your coverage includes search, rescue, and evacuation.
- Share your estimated return date.